Welcome to the website. These Terms and Conditions govern the coachee‘s relationship with Amelia Jordan (the Coach) and apply to all services, bookings, and use of this website. By accessing this website or booking a coaching package, the coachee agrees to comply with these terms. 

1. Services and Scope 

The purpose of the Coach‘s coaching is to provide a structured, supportive, and confidential environment for personal growth and goal achievement. 

• Disclaimer: Coaching is not therapy, counselling, or medical advice. If the coachee is currently under the care of a mental health professional, they should consult with them before commencing sessions with the Coach. 

• Results: While the Coach is committed to supporting the coachee‘s progress, outcomes depend on the coachee‘s own commitment and actions. Results cannot be guaranteed. 

2. Bookings and Payment 

• Payment is due at least 48 hours before your session, or before the first session of a package, via the invoice we send you. If payment is not received by then, the session may be rescheduled. 

3. Programme Timeline 

To ensure momentum and consistency in the coachee‘s progress, all sessions within a purchased package must be completed within 12 months of the first session. Any sessions not used within this timeframe will expire and are non-refundable, unless a formal extension is agreed upon in writing by the Coach. 

4. Cancellation and Rescheduling 

The Coach values the coachee‘s time and the Coach‘s own time. If the coachee needs to change a session: 

• Please give at least 48 hours’ notice to move or cancel a session and we will arrange a new time. If you cancel a single session with less than 48 hours’ notice, or do not attend, the fee is non-refundable. For a package, a session cancelled late or not attended is taken from your pre-paid balance.

5. Termination and Refunds 

Either party may terminate the coaching relationship at any time by providing 48 hours’ written notice. 

• Refunds: If the coachee terminates the agreement, a refund will be issued for any unused sessions. This is calculated by deducting the cost of completed sessions and a £50 administrative fee from the total fee paid. Single sessions are not subject to the administrative fee and are governed by the cancellation policy in section 4.

• If termination notice is given less than 48 hours before a session, that final session will still be charged. 

• Refunds will be processed within 14 days of the coachee providing valid bank details in writing.

7. Confidentiality and Data 

The Coach treats all discussions as strictly confidential, except where there is a legal or ethical obligation to disclose information (e.g., risk of harm or safeguarding concerns). 

• Recordings: Sessions are recorded and transcribed only with the coachee’s consent, given separately at the time of booking, to support the coachee’s progress and session summaries. Recordings are stored securely and are not shared. The coachee may withdraw consent at any time in writing.

• Privacy: The coachee‘s personal data is processed in accordance with the Coach‘s Privacy Policy and UK data protection legislation. 

8. Intellectual Property 

All resources, worksheets, and materials provided during the coaching engagement are the intellectual property of Amelia Jordan and are for the coachee‘s personal use only. They must not be shared, redistributed, or sold. 

9. Governing Law 

These terms and any dispute arising from them are governed by and construed in accordance with the laws of England and Wales. 

10. Digital Products

This section applies to any digital products purchased through this website, such as guides and workbooks, which are separate from the Coach’s coaching packages.

Instant access: Digital products are delivered as an instant download upon successful payment.

Refunds: Because access is granted immediately, refunds are not available once a digital product has been purchased and downloaded, except where the file is faulty or inaccessible due to a technical error, in which case the purchaser should contact hello@ameliajordancoaching.com.

Right to cancel: By completing a purchase of a digital product, the purchaser acknowledges that they are requesting immediate access to digital content and agrees to waive their statutory 14-day right to cancel under the Consumer Contracts Regulations 2013 in relation to that purchase.

Personal use: Digital products are for the purchaser’s personal use only and must not be shared, redistributed, or resold.

Last Updated: 27/08/2026